REFUND & RETURNS POLICY
Last updated: July 2026
OVERVIEW
Thank you for shopping with Coffee Galore. We want you to be completely satisfied with your purchase. Please read our policy carefully before placing an order.
This policy applies to all orders placed through Coffee Galore (coffeegalorestore@gmail.com). Orders may be fulfilled by partner suppliers or warehouses. We are committed to resolving any issues fairly and promptly.
ELIGIBILITY FOR RETURNS
We accept return or replacement requests under the following conditions:
- Damaged items: If your item arrives visibly damaged, contact us within 7 days of delivery with clear photos of the damage and packaging.
- Defective items: If your item is faulty or stops working within 14 days of delivery, contact us with a description and photos or video of the defect.
- Wrong item received: If you received an item different from what you ordered, contact us within 7 days of delivery.
- Missing items: If part of your order is missing, contact us within 7 days of delivery.
To initiate a claim, email us at coffeegalorestore@gmail.com with your order number, a description of the issue, and supporting photos or videos.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund unless they are confirmed defective:
- Used coffee equipment that shows signs of use, including coffee residue, grounds, or staining inside the machine or grinder.
- Items returned without prior approval from Coffee Galore.
- Items damaged due to misuse, improper cleaning, or failure to follow the manufacturer's instructions.
- Items returned more than 14 days after delivery without prior written agreement.
REFUNDS
Once your claim is reviewed and approved:
- We will offer a replacement, store credit, or refund to your original payment method, depending on the situation and stock availability.
- Approved refunds are processed within 7–10 business days. The time for the refund to appear in your account depends on your bank or payment provider.
- Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
RETURN SHIPPING
- If a return is required, we will provide instructions on where to send the item.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- We recommend using a tracked shipping method, as we cannot be responsible for items lost in return transit.
CANCELLATIONS
- Orders may be cancelled within 24 hours of placement, provided they have not yet been dispatched.
- Once an order has been shipped, it cannot be cancelled. Please wait for delivery and then contact us if there is an issue.
CONTACT US
For all refund and return enquiries:
📧 coffeegalorestore@gmail.com
We aim to respond to all enquiries within 2 business days.
